What skills are hiring managers looking for on your customer service resume? They are looking for both directly relevant and transferable skills. These include:
The resume of the customer service representative has to include job aspects that show the level of knowledge, skills and experience on this type of job. You may write about any job related services you’ve provided in order to expressively present your background.
Refer to: .
Customer Service Representative [Company] Miami, FL 2005 – 2009
Promptly responded to general inquiries from members, staff, and clients via telephone, mail, e-mail, and fax.
Resolved service issues and shared benefits of additional services.
Maintained up-to-date knowledge of bank policies regarding payments, account changes, and upgrades.
Excelled in exceeding daily credit card application goals.
Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service.
Cross-trained and provided back-up for other customer service representatives when needed.
First, an important word of advice. Not every CustomerService resume requires an objective statement. In fact, many Customer Service resumes would bebetter served if they began with a qualifications summary or profile statement. How to know when to use what? It'sa bit nuanced, but in broad terms, objective statements are most effective on resumes for entry-level job seekers,or for those seeking a career change. Why? Because in neither case do the job seekers have work histories thatsuggest an objective.
I am writing in regards to the Customer Service Representative position that is open with your company at this time. I am a highly capable professional with over 7 years of customer service experience. My background, along with my ability to learn quickly and efficiently, will enable me to be a valuable part of your team.